The terms that apply when you book an Umrah, Hajj or holiday package with us.
Last updated: August 2026
These Terms & Conditions govern your booking of Umrah, Hajj and Halal Holiday packages with Al Hateem Travels CA. By submitting a quote request or confirming a booking with us, you agree to the terms set out below.
Prices shown on this website are estimates and subject to change based on flight availability, hotel availability and exchange rates at the time of booking. A quote is not a confirmed booking — your booking is only confirmed once we have received your deposit and issued written confirmation.
A deposit is required to secure your package, with the balance due before your departure date. Exact deposit amounts and payment schedules will be confirmed in writing at the time of booking and may vary by package.
Cancellation and amendment fees may apply and vary depending on the airline, hotel and how close to departure the change is made. We will always confirm the applicable cancellation terms for your specific package before you pay a deposit.
It is your responsibility to hold a valid passport with the required remaining validity, and to provide accurate information for your Umrah or Hajj visa application. We will guide you through the visa process, but final approval rests with the relevant government authorities.
We act as an agent in arranging flights, hotels, visas and transfers with third-party suppliers. While we select our partner airlines and hotels carefully, we are not responsible for delays, changes or service issues caused directly by those third parties, though we will always assist you in resolving them.
If something goes wrong during your trip, please let our team know as soon as possible so we can help resolve it. For complaints after you return, contact us at info@alhateemtravels.ca.
These terms are governed by the laws of the applicable province in Canada in which Al Hateem Travels CA operates.
Questions about these terms can be sent to info@alhateemtravels.ca or via our contact page.
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